To set up service in your name an account holder must be at least 18 years of age. Service is only set up into a tenant or owner’s name. If an account is in a tenant’s name and the tenant notifies the Town of Carolina Beach that they have moved out, then the account will be reinstated into the property owner’s name.

To set up service, an application must be filled out and all required documents must be turned into the billing office. The customer must provide a copy of their lease, recorded deed, or closing disclosure. They must also provide proof of identification so that a billing representative can confirm identity before setting up service. The Town of Carolina Beach does not accept month to month leases or short-term renters. The lease must have lease date terms of at least 6 months or more to set up service in the tenant’s name.  

Applications and documents can be turned into the billing department located at town hall, mail, or via email at info@carolinabeach.org.

Utility Service Application (residential and commercial)

Update Account Information

Request to Close Utility Account

Utility Billing Policy and Procedures

Water and sewer bills are posted and mailed on the last business day of each month and bills are due by the 15th of each month.  Bills are itemized showing the cost for water and sewer usage plus an access fee that is based on meter size.   Late fees and any miscellaneous charges are listed as a separate item on the bill. The access fee and late charges are billed even if the water is turned off and/or no one is living in the property unless the house has been condemned or demolished and the meter has been removed.  Refuse and Recycling is also billed along with stormwater.

Rates for water, sewer, storm-water, and refuse/recycling services are approved by Town Council and effective July 1st each year. CLICK HERE for 2024-2025 approved rates.

Security of Sensitive and Confidential information: In accordance with the Federal Trade Commission’s Fair and Accurate Credit Transactions Act of 2003, the Identity Protection Act of 2005, North Carolina General Statues (NCGS)75-60 of the Identity Theft Protection Act, NCGS 14-113.20 Identity Theft and NCGS 132-1.10 of the Public Records Act (together, the “Act”), the Town is required to safeguard certain information of customers, vendors, employees and other individuals who provide such information to the Town.  The purpose of this policy is to communicate to employees and third parties their responsibility for protecting sensitive and confidential information pursuant to the Act and a response plan if there is a breach of information subject to the act.